FAQ's

FAQ's BONIKA ACCOUNTS

 

Do I need an account to place an order?

No, guest checkout if available, however, if you create a Bonika account, it will help to view purchase history and make checkout faster as it retains your details.

 

How do I create an account?

To create an account:

  1. Click the login icon or my account link
  2. Click create account and follow the prompts shown on the screen

 

How do I update my account information?

  1. Login to your account
  2. Click view addresses
  3. Click edit and update the contact and address details as required

 

How do I view my account order history?

  1. Log into your account using the login icon or my account link
  2. Your order history is displayed on the main page

 

How can I look up my order number?

  1. Log into your account using the login icon or my account link
  2. Your order numbers will appear in the main page in the order history

 

What can I do if I forget my password?

  1. Click the login icon
  2. Click forgot password
  3. Enter your email and follow the prompts once the reset password email is received

 

FAQ's ONLINE SHOPPING

 

I am having trouble placing an order, what can I do?

If you are having trouble placing an order and need help, please contact us via our customer service link or email: customerservice@bonika.com.au. Our operating hours are Monday to Friday between 9am and 5pm.

 

How do I get a copy of a tax invoice for my online order?

A tax invoice will be included with your order confirmation for purchases over $75.00. If you require an invoice for purchases under $75.00, please contact us via email: customerservice@bonika.com.au and we can send an invoice to you within 7 days

 

What if I don’t receive my order or shipping confirmation?

If you havent received a  confirmation email by the following business day of placing your order, please check your junk email folder as you may have some filters redirecting emails not contained in your address book. Alternatively, please contact us via our customer service link or email: customerservice@bonika.com.au. Our operating hours are Monday to Friday between 9am and 5pm.

 

Am I able to add or delete items once I have completed the order?

Once an order has been placed, we can add or change items to the order by emailing us at customerservice@bonika.com.au, but not once it has been sent. If you would like additional items once the order is sent, you will need to place a new order.

 

FAQ's PAYMENTS

 

What currency is used on this website?

All orders are calculated in Australian Dollars and are GST inclusive.

 

What should I do if my credit card has been declined?

If your credit card has been declined, please contact your bank.

 

Is it safe to enter my credit card details?

Yes, your payment details are sent using 128-bit SSL encryption technology and Fraud Defender.

 

What payment methods are accepted?

We accept Visa, Mastercard, Paypal, Shop Pay and Google Pay.

 

Can I still place an order if I don’t have a credit card?

Yes, you can pay using PayPal, Shop Pay and Google Pay for your online order.

 

FAQ's SHIPPING

 

Who will deliver my order?

Bonika uses Sendle for all our shipping.

 

Can I change my delivery address after my order has been placed?

Customers may be able to change their delivery address after their order has been placed, but NOT once the order has been sent to our third party carrier Sendle.

 

I havent received tracking details, who do I contact?

The quickest way to get in touch is via our customer service link or email: customerservice@bonika.com.au. Please provide your name, address, mobile and purchase order number

 

My order shows as delivered, but I havent received it, what do I do?

If you have not received your order but it is shown as delivered, please contact us via our customer service link or email: customerservice@bonika.com.au. Please provide your name, address, mobile and purchase order number.

 

I recieved my order but items are damaged or missing, what do I do?

If you have received your order and items are damaged or missing, please contact us via our customer service link or email: customerservice@bonika.com.au within 7 days of delivery and provide your name, address, mobile and purchase order number.

 

Delivery on public holidays?

Unfortunately your order is not able to be delivered on a public holiday. If your order is placed on a weekend or public holiday, it will not be processed or dispatched until the next business day.

During National or State specific public holidays or busy sales periods, you may experience a delay in receiving your order.

 

NOTE: Sendle cannot deliver parcels to the following:

PO boxes, auction houses, malls or shopping centers, furniture and retail stores, hospitals, military bases, airports and Amazon warehouses. That’s because getting into these places can be tricky or prohibited altogether without access to a docking bay (something that’s often required at these types of locations).